New computer, new office, new team member — or something that's just broken and driving you mad. We handle the setup, the fixes, and the questions so you can get back to running your business instead of troubleshooting it.
If it's got a power button and it's causing you grief, we can help. Here's a breakdown of the most common things we deal with — but if yours isn't on the list, just ask.
New laptop, desktop, phone, or tablet — set up the right way from day one. Email configured, software installed, files transferred, everything connected. Ready to actually use.
Business email setup, Microsoft 365 configuration, shared mailboxes, calendars, Teams — done properly so it works the way it's supposed to and everyone can access what they need.
Slow internet, dead zones, printer won't connect, nobody can find the shared drive — we sort out your network so everything talks to everything else the way it should.
Something's broken, something's slow, something's throwing an error nobody understands. We diagnose it, fix it, and tell you what happened in plain language.
New hire starting Monday? We get their device set up, accounts created, access sorted, and software installed so their first day isn't spent waiting for IT.
Antivirus, Windows updates, software patches, two-factor authentication — the boring-but-important stuff that keeps your business protected and running smoothly.
Email or call and describe the problem or what you need. No need to know the technical name for it — just tell us what's happening and what you were trying to do.
For straightforward jobs we'll give you a flat price upfront. For more complex work we'll scope it properly before we start. No surprises either way.
Remote where possible — we can fix most things without coming to you. Onsite when it makes more sense. Either way, we get it done efficiently and without the fuss.
We'll always tell you what was wrong, what we fixed, and if there's anything you should know going forward. No black box — you know exactly what happened.
Flat rates for common jobs where possible. Hourly for more complex or unpredictable work — but you'll always know before we start.
For troubleshooting, software fixes, configuration changes, and most common issues that don't require us to be physically with your device.
For new device setup, network work, hardware issues, and anything that's better handled in person. We come to you, sort it out, and leave it working.
For predictable, well-defined jobs we prefer to quote a flat price upfront. You know exactly what you're paying before we start — no meter running.
The IT Hotline gives you direct access to Colin via phone, text, or email whenever a question or problem comes up — without the callout fee every time. Questions, troubleshooting, quick fixes — all included for a flat monthly rate. Larger jobs are scoped and quoted separately so there are never any surprises.
Get in touch and tell us what's going on. We'll let you know how we'd approach it and what it'll cost — before we start, always.